特定商取引法に基づく表記
Terms of Sale
■ Seller
KOKOROYA
■ Representative
Kazuhisa Ogami
■ Address
1-1-23 Shikitsunishi, Naniwa-ku
Esrise Namba 1503
Osaka, 556-0015
Japan
■ Phone Number
+81-80-1545-8694
For inquiries, please contact us primarily by email.
■ Customer Support Hours
Weekdays 10:00 – 18:00 (JST)
Closed on weekends and holidays
■ Product Prices
All prices are listed on each product page and include consumption tax.
■ Shipping Fees
Free International Shipping
■ Additional Fees
Customs duties, import taxes, and other applicable fees may be charged depending on your country and are the responsibility of the customer.
■ Shipping & Delivery
Orders will be shipped within 1–2 business days after purchase.
We ship via Japan Post (International Parcel – Air Mail).
Estimated delivery time is 5–8 business days.
Delivery times may vary depending on the destination and customs processing.
Tracking information will be provided once your order has been shipped.
■ Payment Methods
Credit Cards (VISA / MasterCard / AMEX)
PayPal
Payment is processed at the time of order.
■ Cancellation Policy
Cancellations cannot be accepted after the order has been shipped.
■ Returns & Refunds
We do not accept returns or exchanges unless the product is defective, damaged, or incorrect.
If the product is defective, damaged, or incorrect, please contact us within 7 days of delivery with photo evidence.
We will provide a replacement or refund if applicable.
We reserve the right to refuse returns that do not meet our policy conditions.
■ Return Shipping
If the return is due to our error (defective or incorrect item), we will cover the return shipping cost.
Returns due to customer preference are not accepted.